Direct answers, including the awkward questions

No. The patient only uses WhatsApp, which is already on his phone. There is no patient app in Mawid and no plan to build one.

Usually yes, provided it is not tied to a normal WhatsApp app on a phone. We check this with you during the demo. Many clinics prefer a dedicated number for the system and keep the old one for calls.

Setup inside the system takes a day. The real wait is Meta's approval of the WhatsApp Business account — days to weeks, outside our control. We start the process as soon as we sign and work on a test number meanwhile.

Yes — Arabic-first and right-to-left on every screen, with an English option. Every time is shown in your clinic's own time zone, and the week starts on the day it starts in your country.

His message goes to the inbox for a human to read. The system does not interpret free text or guess intent. That is a deliberate design decision.

Not on its own. A visit is cancelled in only two ways: the patient replies 2 to a reminder, or reception cancels it. Moving a visit always stays with reception — even a patient who replies 3 keeps their slot until a person arranges a new time. The booking assistant only ever creates appointments; it never touches an existing one.

The system retries automatically. If it keeps failing — a wrong number, say — it appears in the message log with a clear reason and the patient's name, so someone can call.

No. Each clinic's data is isolated, proved by an automated test that runs with every update. Details in the privacy policy.

The number of practitioners and the message volume, not the number of patients.

The setup fee is not. The monthly subscription we will discuss if your clinic is larger than the third plan.

Because the price includes things usually charged separately: the WhatsApp messages themselves (Meta charges per message), setup and training that we do for you, and a team that answers on WhatsApp. Before you compare, ask any other offer: are messages included, and who does the setup?

Instead of a trial, early clinics get free setup and a free first month. You see the system running in your clinic, and your first real number, before you pay anything.

Yes.

A dedicated number is cleaner, but your existing clinic number can work if it is not tied to a normal WhatsApp app on a phone.

Days to weeks. Meta verifies your business identity first. We start the process on day one and demo the system on a test number until approval lands.

Included in your plan. Meta prices by conversation category and country, plans include a monthly allowance, and anything over it is billed at Meta's price plus a small margin, itemised on your invoice.

No, deliberately. No medical records, no invoicing, no insurance, no inventory. Mawid solves one problem: lost appointments. If you need a full administrative system, we will tell you so on the first call.

Mawid is at the first-clinics stage and we are open about that. The product is complete and tested, but the customer list is still being built. That is why the early-clinics offer is as generous as it is, and why you will get personal time from our team that will not be available later.

No. Mawid is not a doctor directory or a platform where patients search for a clinic, and it is unrelated to booking apps with similar names. It is your clinic's own tool: reception books on it, and messages reach the patient in your clinic's name.

The Photonect studio — media production, AI solutions and brand identity, nine years of work and more than fifty brands. Mawid is our own product for clinics.