Automatic WhatsApp reminders, confirm or cancel with a one-digit reply, and an instant alert to reception the moment a slot frees up so it gets refilled. Plus one monthly number that tells the owner whether it is paying off.
Hello Zainab 👋 A reminder of your appointment tomorrow at Al-Nokhba Clinic 📅 Wednesday 9 September at 10:30 👨⚕️ with Dr. Sara Al-Obaidi Reply with a number: 1 confirm · 2 cancel · 3 reschedule
1
Your appointment is confirmed ✅ See you then.
The first figure is our own observation of clinics we have worked with, not a published study — a 2025 Saudi study cites published rates of 11% to 30%. The rest come from the product.
These are not software problems. They are lost appointments and revenue that never comes back.
A fifth to a third of booked slots are no-shows. Nobody chases patients the day before, because reception is drowning in chats.
Hundreds of conversations a day, every one a manual lookup. Messages after hours and on Fridays simply go unanswered.
Nobody can answer. Who booked, who cancelled, who never came back — there is no record to query.
Follow-ups and recall visits are forgotten, and the repeat revenue with them.
We are not selling software. We are selling recovered appointments.
Click a free slot, search by phone, pick doctor and service. Save.
Five clicks or fewerThe patient gets a WhatsApp confirmation the same moment.
Runs automatically24 hours and 2 hours before. They move if the visit moves, and stop if it is cancelled.
Runs automatically1 confirm · 2 cancel · 3 reschedule. Any other text reaches a human and is never guessed at.
Runs automaticallyA cancellation frees the slot and alerts reception at once. This is where the money is.
This month's no-show rate against last month's, and the revenue recovered.
If anything takes more clicks than typing a WhatsApp reply, we have failed. Every screen here was built to that standard.
2
This slot is free now — it can be refilled
3
Could I come at 4 instead of 2?
The product's own screens, carrying a demo clinic's data rather than real patients. Patients receive their WhatsApp messages in Arabic; they are shown here translated.
optional, off by default
These are not gaps we are hiding. They are deliberate limits that keep the product fast, simple and clear of regulated data.
We know new systems arrive at the front desk as extra work: training, more steps, and new responsibility for something that can break. Mawid was built on the opposite rule — every screen was measured in seconds.
You open the calendar. The whole day is there, a column per doctor, every patient's status in colour.
Click the free slot, phone number, doctor and service, save. The confirmation goes out by itself.
Search by phone, and the answer is in front of you in two seconds.
It appears in the inbox at once, with the freed time plainly marked. You do not discover it after the time has passed.
One click on “attended”, on the block itself. No second page and no going back.
Nothing. The reminders go out after you have left.
Runs automaticallyYou will not open Mawid every day; your receptionist does. You will open it once a month to ask one question: is this worth what I pay for it? So the dashboard answers with one number, and writes the arithmetic underneath.
Because the fastest way to lose your trust is to show a number improving while the real reason is that someone stopped marking attendance. A number you cannot verify is worthless in a renewal conversation.
Your time commitment: two hours to set up, five minutes a month after that.
How many visits go missing in a week? Multiply by 4, then by your consultation fee. That is the money leaving the clinic every month without anyone seeing it.
With simple numbers: 5 missed visits a week and a $20 fee is $400 a month. If Mawid recovers only a quarter of that, it has covered the Small plan.
Missed visits per week × 4 × consultation fee = your monthly loss
Every month the owner dashboard shows the no-show rate against last month, how many visits were recovered and what they were worth — with the arithmetic written under each figure. If the number does not cover the subscription, you do not need us, and you will see that for yourself.
Mawid is not the cheapest way, and not the biggest system. It is the way that makes sure the reminder goes out every day, including the busiest one.
The patient messages the clinic number. Mawid asks for a name, the reason for the visit and a preferred doctor, then offers slots that are genuinely free on the clinic's real calendar. On confirmation the visit appears on reception's screen tagged “WhatsApp”. Times and doctors always come from the clinic's own calendar, and nothing is booked until the patient confirms it. If the clinic switches on AI, it only reads the patient's message and words the next question — it never picks a time, books a visit or answers a medical question.
Hello, I would like an appointment
Welcome to Al-Nokhba Clinic 🌟 What is your name?
Karrar Saad
Hello Karrar 👋 Briefly, what is the visit for? One line is enough 🙏
Braces
Which doctor would you like to see? 1. Dr. Sara Al-Obaidi — Orthodontics 2. Dr. Ali Hassan (Send the doctor's number)
1
Nearest available times: 1. Sunday 13 September at 12:00 2. Sunday 13 September at 16:30 3. Monday 14 September at 10:00 (Send the number, or type “more” for other times)
1
Mawid runs on Meta's official WhatsApp Cloud API, not on unofficial tools that get a clinic's number banned. This is what reaches the patient, and what they can reply.
Everything about WhatsApp for clinicsFour templates in Arabic; every message goes out on a Meta-approved template
We start Meta's verification the day we sign. It takes days to weeks and is outside anyone's control. The timeline below starts at setup, and we work on a test number before it so you can see the system running meanwhile.
We load your practitioners, services and working hours, and connect a WhatsApp number. Two hours of your time, then you are done.
Reception books the first visit. The patient's confirmation arrives in seconds.
The 24-hour reminder goes out on its own, on the clinic's clock.
A patient replies 1 and the visit turns to “confirmed” on reception's screen. Another replies 2, the slot frees, and an alert appears.
An early cancellation arrives, and reception calls a patient who wanted an earlier time into it. That is the first recovered appointment.
You open the owner dashboard and see this month's no-show rate against last month's.
A WhatsApp number for the clinic, your practitioners with their services and rough prices, and your working hours. Nothing else.
There is no trial in the usual sense. Early clinics get something better: we set it up fully, and you see a real month in your own clinic before you pay.
For early clinics: we load your practitioners, services and working hours, train reception, and the first month is on us.
If you do not see the number improve, stop in any month.
WhatsApp messages are inside the plan, and reminders keep going even past your allowance.
We answer on WhatsApp within a working day, and we accept cash.
The system is not built to receive them, and we ask clinics not to type them into the notes field
Every row belongs to a clinic and every query is scoped to it. Because that is easy to claim, an automated test logs in as Clinic A and tries to read Clinic B's data; it must fail. It runs with every update.
Stored hashed with a modern algorithm, and unreadable by anyone here.
Encrypted in transit over HTTPS only. The server reads the data in order to process it, which is what processing on a clinic's behalf means.
Their signature is verified before they are accepted, so a third party cannot impersonate a message from your patient.
The clinic owns its data; we process it on the clinic's behalf. On termination we delete it within 30 days on request. That is a clause in the contract.
Data-protection rules differ from country to country, and in some they are still taking shape. We work with the minimum possible data as a precaution, and are currently reviewing our obligations with local legal counsel.
If you have specific regulatory requirements, tell us before we sign.
Plans differ by clinic size and the WhatsApp message allowance, not by features. Every plan gets the whole system.
No. The patient only uses WhatsApp, which is already on his phone. There is no patient app in Mawid and no plan to build one.
Usually yes, provided it is not tied to a normal WhatsApp app on a phone. We check this with you during the demo. Many clinics prefer a dedicated number for the system and keep the old one for calls.
Setup inside the system takes a day. The real wait is Meta's approval of the WhatsApp Business account — days to weeks, outside our control. We start the process as soon as we sign and work on a test number meanwhile.
Not on its own. A visit is cancelled in only two ways: the patient replies 2 to a reminder, or reception cancels it. Moving a visit always stays with reception — even a patient who replies 3 keeps their slot until a person arranges a new time. The booking assistant only ever creates appointments; it never touches an existing one.
No, deliberately. No medical records, no invoicing, no insurance, no inventory. Mawid solves one problem: lost appointments. If you need a full administrative system, we will tell you so on the first call.
The form sends nothing by itself — it writes your message and hands it to you in WhatsApp, so you see it before you send it and keep a copy.
We reply within one working day. We will not add you to any mailing list.
A 30-minute live demo at your clinic or online. Your receptionist books a visit on the system and the confirmation lands on your phone while we are still in the meeting.
